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CXC News | AI and Innovation

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Entrepreneur Cooperative - ECo
November 11, 2024

Hello CXC!

What’s New in CXC News

Outdated Technology Is Ruining Your Customer Experience – Here’s How AI Can Help

Change the word service to support and you come up with this: Customer support happens when the customer experience goes wrong.

www.forbes.com/sites/shephyken/2024/11/03/outdated-technology-is-ruining-your-customer-experience--heres-how-ai-can-help

A strong CX ecosystem ignites innovation, accelerating next-gen customer service

Advancing AI solutions through strategic partnerships—discover how to enhance customer engagement and operational efficiency with cutting-edge technology.

www.cio.com/article/3598818/a-strong-cx-ecosystem-ignites-innovation-accelerating-next-gen-customer-service.html

November 21 Digital Meetup: Megan Rodriguez | Demystifying AI: An Individual CS Contributor's Breakdown

On November 21st, join us for a conversation hosted by CXC board member, Megan Rodriguez. Megan will clarify key concepts like generative versus extractive AI, learning language models, and AGI, while offering recommendations for businesses and individuals to gain a competitive edge through early adoption. The discussion will cover factors influencing adoption in workflows, low-investment opportunities, automation in customer experience, costs associated with AI infrastructure redesign, and important ethical and regulatory considerations.

Megan Rodriguez is a dedicated Client Manager with 18 years of experience in B2B and B2C consultative roles, specializing in risk mitigation and strategic partnerships across various sectors, including law, insurance, and technology. RSVP HERE. 🙂 

For our upcoming events, click the link below to register. You'll receive an email from Zoom to add the event (and upcoming CXC Meetups) to your calendar! We host meetups the first Tuesday and the third Thursday of every month.

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This Week’s Remote CX Job Roundup

Reposted from Remotive 💼